Terms & Conditions

Prices

Kiddykool performs periodic price reviews to ensure that we remain one of the most competitive outlets on the web. Prices may vary according to market conditions. Any price changes will be confirmed to you at the time of ordering.

Prices are correct at time of publishing and do not include VAT as we are not VAT registered. We reserve the right to change the designs, prices and products at any time.

Product Description

We make every effort to ensure that products leave us in perfect condition and that the descriptions and specifications are correct.

All sizes are approximate.

Whilst we make every effort to ensure that the information on the website is correct, Kiddykool cannot accept any responsibility for any errors made.

Copyright

All rights, including copyright, for this website are owned by or licensed to Kiddykool.

Any use of this website or its contents, including but not limited to, copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Kiddykool.

Payment

Payments are powered by Sage Pay, all major debit and credit cards accepted.

All transaction information passed between the Kiddykool card payments page and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. You can be completely secure in the knowledge that any information passed to the Sage Pay servers can not be examined, used or modified by any third parties attempting to gain access to sensitive information. Kiddykool does not hold credit or debit card information.

Contract Creation and Electronic Contracting

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.

We will send to you an order confirmation email detailing the products you have ordered.

When your product is dispatched to you, we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled your order.

The contract will be concluded in English.

The details of your specific contract will be held securely by Kiddykool although we do not hold credit card information. If you do require any information regarding orders you have placed with Kiddykool please contact us in writing at: Kiddykool, 153 Fortenay House, Ongar Road, Brentwood, Essex, CM15 9GB.

UK Delivery

Delivery to the UK includes Northern Ireland and the Channel Islands.

Orders are dispatched by the next business day latest, making the average UK delivery about 2-3 working days.

All items available on our website are in stock and therefore ready for immediate dispatch.

You will receive a delivery note with your goods, which you should keep for reference.

All orders are dispatched via First Class Royal Mail except heavy packages weighing 2kg or more. These are sent using Royal Mail's Standard Parcel Service which may take a few more days.

Delivery charges are as follows:

£3.50 for all orders under £20.00

£4.50 for all orders from £20.00 to £49.99

Delivery is free on all orders over £50.00

Your order should reach you within 3-7 working days of dispatch. Delivery to Scottish Highlands and Islands may take longer.

Please use a delivery address where there is someone to sign for your parcel.

Delivery to BFPO Addresses

We do deliver to BFPO addresses provided the order weighs less than 2kg. The delivery fees are the same as to a UK address. To arrange delivery to a BFPO address, simply select your items and go through to checkout in the normal way. Please enter the BFPO address in the following specific format:

• First Name: Service Number
• Last Name: Rank and Name
• Address Line 1: Company
• Address Line 2: Leave blank
• Town/City: Regiment
• County: Select the 'blank' at the top of the drop-down list.
• Post Code: BFPO Number
• Country: Select 'United Kingdom'
• Telephone: We ask for a phone number in case there is a problem with delivery. If you don't want to enter one, please type 'N/A' in the box.

International delivery

At this time we do not deliver internationally except to Ireland. Delivery charges to Ireland are calculated on the weight of your purchase as opposed to the flat rate fee charged for deliveries within the UK. Purchases weighing up to 1kg are charged at a flat rate of £8.50 and those weighing between 1kg and 2kg are charged at £12.50.

Non UK Residents

We are happy to process purchases from non UK residents provided the delivery is to a UK address. Please contact us if you wish to place an order.

Returns

Under the United Kingdom Distance Selling Regulations 2000, you have a right to cancel your purchase order within 7 days of receipt by the appropriate addressee, of products sold under our agreement with you. These are the terms which apply:

You must tell us you wish to cancel within 7 days of your receipt of the goods, by emailing Customer Service, quoting your order number, details of the item you wish to return, the reason for return and whether you require a refund or a replacement.

We will send you a returns form to complete and enclose with the returned item and provide the address to return the item to.

The item must then be returned to us within 21 days of your telling us you wish to cancel:

1) With both the item and all packaging in its original condition *

2) Securely wrapped

3) With the correct postage paid

After we have received the item:

If a refund is required, we will re credit you via the method of payment received, with the purchase price of the item returned, no later than 30 days from the date of receipt.

Please note that the original cost of posting the item to you (P&P) will not be refunded.

If postage and packing was included (free P&P) on the order, we will deduct the actual cost of the P&P from the refund.

If an exchange is required, we will send out your replacement within 1 working day and will not charge any additional P&P.

Please obtain proof of posting when returning items. If you do not return the item to us, you are still liable to us for the cost.**

We are under no obligation to collect or recover the item from you, but if we do, our costs will be payable by you.

Faulty or wrong item

If the item you received is faulty or is not what you originally ordered, please e-mail Customer Service quoting your order number, details of the item, the reason for return and whether you require a refund or a replacement. We will then send you a returns form to complete and a postage paid envelope to return the item in.

If you require a refund, we will include the original cost of P&P incurred. We will re credit you via the method of payment received, no later than 30 days from the date of receipt of the faulty item.

If an exchange is required, we will send out your replacement within 1 working day of receiving the faulty item and will not charge any additional P&P for the replacement item.

*Please note: if the item is not in a resalable condition, then we will not be able to offer you a refund. We will have to send the item back to you, and you will have to incur the cost of the return delivery.
** It is recommended that, for your own protection, you obtain a Certificate of Posting (available free from the Post Office) for all returns, so that we can complete your request in the event of items being lost in transit. You should keep this certificate until you have received your refund or replacement as the item remains your responsibility until it reaches us.

Website

The Kiddykool.com website is owned and operated by Ann Hillery trading as Kiddykool.

Whilst we make every effort to ensure that the information on the website is correct, Kiddykool cannot accept any responsibility for any errors made.

Kiddykool reserves the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

and/or

Kiddykool reserves the right to change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.

Liability Disclaimer

Kiddykool's total liability for any claim howsoever shall not exceed the price of the goods supplied by Kiddykool to the customer. Kiddykool shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. Kiddykool cannot accept any liability for a failure to comply with instructions specifically stated on the website or the manufacturer's instructions. Your statutory rights are not affected by this statement.

Kiddykool endeavours to check the accuracy of the information on this website. However, Kiddykool does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.

Data Protection/Privacy

Kiddykool does not disclose buyers' information to third parties.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.

We use your information only for the following purposes:

1) Processing your orders

2) For statistical or survey purposes to improve this website and its services to you.

3) To serve website content and advertisements to you.

4) To administer this website.

5) If you consent, to notify you of products or special offers that may be of interest to you.